At Hexis Quadrant Pty Ltd, customer satisfaction is our priority.

We offer refunds for our services in accordance with the Australian Consumer Law and on the terms set out in this Policy.

Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.

Please read this Policy before making a purchase, so that you understand your rights as well as what you can expect from us in the event that you are not happy with your purchase.

(a) Under the Australian Consumer Law:

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

- to cancel your service contract with us; and

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

(b) We offer refunds and transfers of our programmes in accordance with the Australian Consumer Law.

(c) The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.

(d) If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.

(f) If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.

(g) If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.

We do not offer any refund if you simply change your mind, or find the same product or service cheaper elsewhere.

(a) In addition, we may offer returns in the following circumstances:

In the event that one of our programmes are postponed or cancelled, participants will receive a credit to the same value for use on either the same programme (at a later date) or any other open programme delivered by us, within the same city within six months of the original date.

(b) In order to be eligible for a return under these circumstances, you must:

Be currently registered for, and have paid for participation in the cancelled program (where no alternative is available) within a six month window.

(c) Any claims for a return under this clause must be made within six months from the originally scheduled programme date.

Notwithstanding the other provisions of this Policy, we may refuse to provide a replacement programme or refund for our service you purchased if:

(a) You knew or were made aware of the problem(s) with our service before you purchased it.

(b) You asked for a service to be done in a certain manner, or you asked for alterations to a service, against our advice, or you were unclear about what you wanted.

(c) Any other exceptions apply under the Australian Consumer Law. 

(a) You may contact us to discuss a transfer or refund using the details at the end of this Policy.

(b) We will pay any refunds in the same form as the original purchase or to the same account or credit card as was used to make the original purchase, unless otherwise determined in our sole discretion.

(c) You must provide proof of purchase in order to be eligible for a programme transfer or refund.

(d) You may be required to present a government issued identification document in order to be eligible for a refund, repair or replacement.

If you wish to speak to us about this Policy or about any refund or programme transfer, you may contact us at:

info@thecommercialacademy.com.au